1. SCOPE
Welcome to DoorsDelivered.com (the “Website”). This Website is owned and operated by Legacy Line Ventures Ltd (“Legacy Line Ventures,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Website.These conditions shall apply to any contract entered by the Company. Other variations of these terms and conditions shall only be effective when agreed in writing by the director.
2. DELIVERY
(a) Delivery Terms
Unless otherwise stated, all deliveries are ex-works, with the delivery location being the Company’s factory.
(b) Delivery Timeframes
If a delivery period is indicated and not mutually extended in writing or under the terms and conditions, the customer must wait until the Company is ready to deliver. All delivery times provided are estimates, and the Company is not responsible for any delays or resulting consequences.
(c) Delays and Force Majeure
Deliveries may be suspended (partially or wholly) due to trade disputes, accidents, lockouts, strikes, breakdowns, or other events beyond the Company’s control. Any such delays will be added to the contract timeframe.
(d) Back-Orders
Back-orders have an approximate total lead time of 30 days. Standard and express delivery times displayed on our website apply from the point when the goods are ready to be dispatched.
(e) Ground-to-Ground Delivery
Deliveries are made on a ground-to-ground basis. It is at the driver’s discretion to assist with carrying the delivery beyond this point. The customer is responsible for moving the goods into their property. Failure to plan for this will result in redelivery charges.
WHAT TO DO WHEN YOU RECEIVE YOUR ORDER
Upon receiving your items, please carefully inspect them for any faults, damage or discrepancies (i.e: missing or incorrect items delivered ). If you find any issues, report them immediately to Doors Delivered or the delivery driver, and make sure to note it on the proof of delivery. Take photographs and send them to [email protected] within 72 hours. Prompt reporting will ensure the issue is resolved quickly, and the products can be exchanged, replaced or fully refunded.
If a return is required, the customer is responsible for covering the cost of returning the items to us. Failure to report any faults, damage or discrepancies within 72 hours of receipt will invalidate any claims for replacement or refund.
2a. COLLECTION AND LOGISTICS
(a) It is the customer’s responsibility to ensure the ordered items fit the intended purpose. The Company does not warrant the product’s suitability for the intended purposes.
(b) It is the customer’s responsibility to determine the packaging’s suitability for the ordered items.
(c) It is the customer’s responsibility to choose a suitable courier or agent to collect the goods from the Company’s premises.
(d) It is the customer’s responsibility to organise and implement any logical requirements for the goods. This includes (but is not limited to) providing a label printer and uploading labels.
(e) If the customer needs administrative support with logistics, particularly labelling requirements, the Company will do so at its total discretion. The customer acknowledges and accepts the responsibility to pay reasonable fees for the provided services. The Company will try to give an estimate of the total cost at the time of order or before collection.
(f) The Company will try its best to meet the customer’s deadlines and collection of ordered goods. However, the Company is not responsible for any failure to meet deadlines due to uncontrollable circumstances.
(g) It is the customer’s responsibility to ensure the courier or agent has the needed details to collect the ordered items from the Company. This includes (but is not limited to) the customer’s contact details, address, and details of the ordered items.
(h) If a courier or agent collects goods, the courier or agent acts as the customer’s representative, and thus their signature shows acceptance of these Terms and Conditions. No alleged restriction or variation of this clause will affect the Company’s liability as far as the conditions set are concerned.
(i) Once the courier or agent leaves the Company’s premises, the customer is deemed to have accepted the items. Therefore, once the goods are collected according to the aforementioned clause, any damage during transit is the customer’s responsibility. The Company will not be responsible unless in conditions supported by these Terms and Conditions. The Company would only be liable if the damage is reported before the goods leave the Company’s premises.
(j) Collected goods are non-returnable. If the customer notices any missing fittings or fixtures after inspection, the customer should notify the Company within 24 hours. The Company will then send the missing fittings and fixtures within 5 days at its own expense. This clause doesn’t affect the customer’s statutory rights.
(k) The customer should report any discovered manufacturing fault within 24 hours and provide the needed details. If the Company accepts the manufacturing fault, it will exchange the faulty item at its own expense. However, the Company will only cover the item’s exchange and not any other consequences or losses.
(l) Customers with a credit account will be given an invoice of goods collected within 10 days. These customers will also get a monthly statement of the credit account.
(m) Payment for the collected goods is due a month after the collection date. By collecting the ordered goods, the customer acknowledges and accepts not to offset or deduct from the invoice. In the case of circumstances described in 2 (j) & (k), the Company will issue the customer a credit note for the amount.
2b. RETURNS
(a) Order Cancellations
If you wish to cancel your order, you must notify us by contacting or emailing [email protected] within 24 hours of placing your order. A cancellation fee of 1.5% of the total order value, plus an additional £0.20, will apply.
(b) Returns Eligibility
We accept returns for items within 14 days of delivery. To qualify for a return:
- The item must be unused, in its original packaging, and in resalable condition.
- For items that have been used or are returned damaged, a restocking fee of up to 25% will be deducted from the refund.
(c) Change of Mind Returns
If you change your mind about a purchase, you may return the item within 14 days:
- Unopened Items: A full refund will be issued, less shipping fees.
- Opened Items: A restocking fee of up to 20% will apply if the item is no longer in its original condition.
(d) Returns Due to Customer Errors
If a return is initiated due to a customer error (e.g. ordering the wrong size, colour, or product):
- A restocking fee of up to 25% will apply.
- The customer is responsible for the return shipping costs.
- Refunds will only be issued after the item is received in its original, resalable condition.
(e) Returns for Frameless Concealed Doors and Pocket Door Kits
- The cost of returning frameless concealed doors is £165 plus VAT. Customers must place protective sheets under the door on the pallet, add protective sheets (bubble wrap ideally) over the top, and securely attach the frame. The item must be packaged and strapped securely, just as it was delivered. We will not refund the item if it is damaged, or if any parts become loose or lost during transportation. Original shipping fees, and return shipping costs are non-refundable.
- The cost of returning/ exchanging a pocket door kit is £37.50 plus VAT. The kit must be returned in its original, undamaged packaging. Any damage or missing parts will result in additional deductions from the refund.
(f) Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide a replacement or a full refund. In such cases:
- No restocking fees will apply.
(g) Missing Parts or Accessories
If items are returned without all original parts, accessories, or manuals, a restocking fee of up to 25% will apply to cover the missing components.
(h) Return Shipping Costs
- Buyer-Initiated Returns: The buyer is responsible for return shipping costs.
- Seller-Initiated Returns (e.g. faulty or incorrect items): We will provide a pre-paid return label.
(i) Refund Processing
Refunds are usually processed within a few days but may take up to 14 days.
- Shipping fees are non-refundable.
3. GUARANTEES AND LIABILITY FOR GOODS
(a) No warranty is given for the fitness or quality of the material used to manufacture or assemble the supplies goods.
(b) Clause 3 (a) shall apply although the customer ordered specific designs or requirements to fulfil a particular purpose.
(c) It is the customer’s responsibility to make the necessary enquiries and judge whether the items match the intended purpose.
(d) The Company’s liability to faulty items or items damaged during transit where the Company is responsible for transport will only apply at its option to repair or replace the goods. And the Company will not be responsible for any costs, losses, or damages whatsoever or preceding consequential losses.
(e) Clause 3 (d) will only apply if the customer makes a claim within 14 days of receipt of goods. However, claims for colour, pattern mismatch, or door handing errors will not be accepted unless made within 7 days of receipt of goods. In such cases, the Company will be liable to replace the original goods. After the claim is made, the customer shall keep the items intact and wait for the Company to inspect them.
4. SAFETY PRECAUTIONS
The customer shall ensure that anyone handling the goods has the needed protective clothing and ensure that goods are suitable for the exact task they are used.
5. RESERVATION OF TITLE
(a) The risk of the goods supplied by the Company shall be transferred to the customer after delivery or collection. However, ownership will remain to the Company until payment of all the issued invoices or credit accounts is fully paid.
(b) If the customer resells the items or materials before getting their full ownership, it shall do so as the Company’s agent.
(c) Until payment is fully paid, the customer shall keep readily identifiable goods from the Company as the Company’s property.
d) The Company has the right to recover and resell the goods before the transfer of ownership and enter the customer’s premises with the needed transport for that purpose if the customer defaults making the payments on the due date.
(e) The customer is not entitled to return the items or delay or refuse to make the due payment.
6. INFRINGEMENT OF PATENTS ETC.
The customer shall exempt the Company from any damage penalties and expenses incurred from projects done according to the customer’s instructions that involved alleged infringement or copyright infringement of a registered design.
7. QUANTITY TOLERANCE
Only a reasonable allowance of a maximum of 10 % is allowed for production and supply varying quantities below or above the ordered amount. This only applies to the expressed units in the order and to every item.
8. DEFAULT GENERALLY
If the customer defaults or omits an obligation to the Company or if any execution or distress is imposed on the customer, their assets or property or any arrangements with creditors or commit bankruptcy or if a bankruptcy petition is represented or made against the customer or if the customer is a limited company and a petition or resolution to dissolve it is passed or if a liquidator or receiver administrator is appointed of such customer’s undertaking assets or property the Company is still entitled to treat such events as a rejection of the contract or order by the customer and will be entitled to determine the contract or order without any exemption from its right to demand the owed money and damages for breach of contract.
9. EXPORT BUSINESS
If the customer is from overseas, then the contract will be on F.O.B terms unless agreed otherwise. The Company’s responsibilities will cease once the items are boarded on the ship.
10. TRANSFER OF RIGHTS
The customer will not transfer rights to a third party without the Company’s written consent.
11. PRICING AND ORDER ERRORS
We strive to ensure all pricing information on our website is accurate. However, in the event of a pricing error, we reserve the right to cancel or modify any order under the following circumstances:
Pricing Errors: If an item is listed at an incorrect price due to a typographical error, a supplier pricing update, or an error in product information, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, even if the order has been confirmed and payment has been processed. If payment has already been processed, we will issue a full refund.
Notification of Cancellation: In the event of an order cancellation due to pricing errors, we will notify the customer as soon as possible and provide an option to reorder the product at the correct price or cancel the order entirely with a full refund.
Customer Options: If the customer chooses to proceed with the purchase at the corrected price, we will require additional confirmation and payment adjustment before processing the order.
By placing an order with us, you acknowledge and agree to these terms.
12. PAYMENT
12.1. Bank Details:
Our only bank account details for BACS transactions are as follows:
Account Holder: Legacy Line Ventures Ltd
Account Number: 21104471
Sort Code: 04-06-05
12.1.2. Customer Responsibility:
Customers are responsible for ensuring the accuracy of the provided bank details before making any payments. Legacy Line Ventures Ltd does not hold any responsibility or liability for customer errors in transferring money to incorrect accounts.
12.1.3. Financial Loss:
Legacy Line Ventures Ltd advises customers to double-check the accuracy of bank details before making any payment. We are not liable for any financial loss incurred due to customer failure to verify payment details.
(a) The quoted prices are strictly net unless the Company specifies otherwise. Any increase in the cost of materials or wages will attract an adjustment in the selling price of the orders to be completed. The customer shall also pay for all the packaging and preparatory work delivery costs.
(b) If the customer defaults on making payments, the interest rate will be increased by 5 % over the usual rate for the outstanding balance.
13.Scams and Fraudulent Attempts
13.1. Customer Awareness:
Customers are advised to be vigilant and exercise caution to prevent falling victim to scams or fraudulent activities. Legacy Line Ventures Ltd does not hold any responsibility for any financial loss resulting from scam attempts or fraudulent attacks, whether through email or our Website.
13.2. Secure Transactions:
Legacy Line Ventures Ltd employs industry-standard security measures to ensure the safety of online transactions. However, customers are responsible for maintaining the security of their personal information and credentials.
14.Limitation of Liability
14.1 General Limitation:
To the fullest extent permitted by applicable law, Legacy Line Ventures Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our Website, communication through emails, phone calls or the purchase of products.
14.2 Indemnification:
Customers agree to indemnify and hold Legacy Line Ventures Ltd harmless from any claims, losses, or damages, including legal fees, arising out of their use of the Website or violation of these Terms and Conditions.
15. IMPLIED TERMS
The customer admits that it is purchasing the items for a business operated by itself and that the business’s attention has been brought to existence and extent to warranties or conditions as implied by law.
16. FORBEARANCE
No indulgence or tolerance by the Company given or shown to a customer in respect of these Terms shall prejudice or affect the Company’s rights or be treated as a waiver of these terms.
17. ENGLISH LAW
Contracts under these conditions will be considered to have been made in England and therefore governed by English Law.
18. CONFLICT
If these terms and conditions conflict with the terms that the customer alleges to have bought the items with from the Company, the above conditions shall apply.
19. Customer Responsibility for Checking Stock and Cancellation Fees
By placing an order with Doors Delivered, you acknowledge and agree to the following terms and conditions regarding stock availability and back-ordered items:
- Customer Responsibility: It is the customer’s sole responsibility to verify that the items they wish to order are in stock before placing an order. This information can be obtained by contacting our customer service team.
- Acceptance of Restock Dates: By placing an order, you confirm that you are fully aware of and accept the restock dates provided.
- Cancellation Due to Restock Dates: If you choose to cancel an order because of restock dates, and you have not checked the availability before placing the order, a cancellation fee will apply.
- Cancellation Fee: Any cancellation due to restock date issues will result in a fee of 1.5% of the total order value, plus an additional £0.20. This fee is what we are charged by our payment processor, and it is not refunded to us once an order is canceled, which is why we cannot waive it.
- Backorder Concealed Doors: Concealed doors that are on backorder are considered bespoke items and are manufactured specifically for each order. As such, once an order is placed for a backordered concealed door, it cannot be canceled or returned. Please ensure you are fully aware of the lead times before placing your order.